bl111 Privacy Policy
We take your privacy seriously. This policy explains exactly what data bl111 collects, why we collect it, how it is used, and the choices you have over your personal information.
This Privacy Policy ("Policy") describes how bl111 ("we", "us", "our") collects, uses, stores, and discloses personal information obtained from users ("you", "your") of the bl111 website at bl111.pro and all related services. By using the Platform, you consent to the data practices described in this Policy. If you do not agree with this Policy, you should not use the Platform.
This Policy applies to all personal data we process in connection with your use of the bl111 platform, whether you are a registered account holder, a visitor browsing without an account, or someone who contacts us through any channel. We are committed to handling your data responsibly, transparently, and in accordance with applicable data protection standards.
Our Privacy Commitments
1. Information We Collect
bl111 collects personal information through a number of channels: directly when you register, make deposits, contact support, or interact with the Platform; automatically through your use of the Platform; and from third-party services such as payment processors and identity verification providers. The categories of personal information we may collect are set out below.
Registration and Account Data
When you create a bl111 account, we collect your full name, date of birth, mobile phone number, email address (if provided), username, encrypted password, and the country and city associated with your account. For players in Bangladesh, the phone number is the primary identifier. This information is required to create and manage your account, verify your identity, and process KYC (Know Your Customer) requirements.
Financial and Transaction Data
When you make deposits or withdrawals, we collect information about the payment method used (such as your bKash number, Nagad account, Rocket number, or Upay details), transaction amounts, transaction timestamps, and your current account balance. We do not store full payment credentials such as PIN numbers or full card numbers. Payment processing is handled by our payment partners and is subject to their own security and privacy controls.
Technical and Usage Data
We automatically collect certain technical data when you use the Platform, including your IP address, browser type and version, operating system, device type (Android or iOS phone, tablet, desktop), referring URL, pages visited, session duration, click patterns, and game activity logs. This data is used for security monitoring, fraud detection, platform performance optimisation, and to improve user experience for players across Bangladesh including Dhaka, Chittagong, Sylhet, and other cities.
2. How We Use Your Information
bl111 uses the personal information we collect for the following purposes. We process your data only where we have a lawful basis to do so.
- To create, verify, and manage your bl111 account, including KYC verification and age confirmation.
- To process deposits, withdrawals, and all financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
- To provide customer support and respond to account queries, disputes, or technical issues.
- To detect and prevent fraud, money laundering, bonus abuse, underage gambling, and other prohibited activities.
- To personalise your experience on the Platform, including game recommendations and relevant promotional offers.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming regulations.
3. Legal Basis for Processing
Contractual Necessity
Much of the data we collect is necessary to fulfil our contractual obligations to you as a registered user. This includes account management, transaction processing, and customer support. Without this data, we cannot provide the core services of the bl111 platform.
Legitimate Interests
We process certain data based on our legitimate business interests, including the detection and prevention of fraud and abuse, security monitoring, and the improvement of platform performance. In all such cases, we balance our interests against your privacy rights and only process data where it is reasonable to do so.
Legal Obligations
In some cases, we are required by law to collect, retain, or disclose personal data. This includes KYC and AML requirements that apply to online gaming and financial services platforms operating in connection with Bangladesh-based users. Compliance with such requirements is not optional.
4. Data Sharing and Disclosure
bl111 does not sell personal data to third parties. We may share data in the limited circumstances described below.
Payment and Verification Partners
We share necessary transaction data with our payment partners (including bKash, Nagad, Rocket, and Upay) and identity verification providers to process your financial transactions and complete KYC checks. These partners are contractually bound to handle your data securely and in accordance with applicable data protection standards.
Technology and Service Providers
We work with third-party technology providers for services such as game hosting, platform infrastructure, customer support tools, and analytics. These providers may process certain data on our behalf under strict data processing agreements. They are not permitted to use your data for their own independent purposes.
Legal and Regulatory Disclosure
We may be required to disclose personal data in response to a lawful request from a regulatory body, law enforcement authority, or court of competent jurisdiction. In such cases, bl111 will disclose only the minimum data required to comply with the request and will, where legally permissible, attempt to notify the affected user prior to disclosure.
5. Cookies and Tracking Technologies
What Cookies We Use
bl111 uses session cookies, persistent cookies, and similar technologies (such as local storage) to operate the Platform. Strictly necessary cookies are required for the Platform to function — they manage your login session, remember your preferences, and maintain the security of your account. We also use analytical cookies to understand how users interact with the Platform, which helps us improve the user experience over time. We do not use advertising or third-party tracking cookies for behavioural advertising purposes.
Managing Cookie Preferences
You can manage or disable cookies through your browser settings. Please be aware that disabling strictly necessary cookies may prevent parts of the Platform from working correctly or may log you out of your account. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance on how to adjust these settings on your Android or iOS device.
6. Data Retention
bl111 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with our legal and regulatory obligations. For active accounts, data is retained for the lifetime of the account plus a minimum retention period following account closure, as required by applicable anti-money laundering and financial record-keeping regulations. Transaction records are retained for a minimum period consistent with applicable financial regulations. Technical logs and usage data are typically retained for a shorter period and are deleted or anonymised once no longer needed for security and operational purposes.
7. Data Security
bl111 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your browser and the bl111 Platform is protected using SSL (Secure Sockets Layer) encryption. Sensitive information such as passwords is stored in encrypted form and is never transmitted in plain text. Our systems are monitored for suspicious activity, and access to personal data within our organisation is restricted to personnel who have a legitimate need to access it for the purposes described in this Policy.
While we take these measures seriously, no system is completely impenetrable. In the event of a data security breach that is likely to result in risk to your rights and freedoms, bl111 will notify affected users in accordance with applicable legal requirements. You also have a role to play in keeping your data secure: use a strong, unique password for your bl111 account, do not share your login credentials, and log out of your account on shared devices.
8. Your Rights
You have the following rights with respect to the personal data bl111 holds about you. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data bl111 holds about you. We will provide this information in a commonly used, machine-readable format where technically feasible.
Right to Rectification
If you believe that any personal data bl111 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. For most account details, you can update your information directly through your account settings. For information that cannot be updated self-service, please contact support.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations — for example, where we are required to retain data to comply with legal obligations or to resolve disputes. If you request account closure, your account will be closed and your personal data will be handled in accordance with our data retention policy.
Right to Object
You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. If you object, we will review the processing and will cease or restrict it unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
9. Third-Party Links
The bl111 Platform may contain links to third-party websites, payment gateways, and game provider platforms. This Privacy Policy applies only to bl111 and does not extend to any third-party website or service. bl111 is not responsible for the privacy practices of any third party. We recommend that you read the privacy policies of any third-party service you interact with, particularly when making payments through bKash, Nagad, Rocket, or Upay, as those transactions are subject to the respective provider's privacy terms.
10. Changes to This Privacy Policy
bl111 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the effective date at the top of this page. Where practicable, we will notify registered users of significant changes via their registered mobile number or email address. Your continued use of the Platform after any changes take effect constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.
11. Contact Us
For any privacy-related questions, requests, or concerns regarding this Policy or the data bl111 holds about you, please contact our team at: [email protected]
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